I receive regularly "Crochet me" newsletters by email. On 26th Feb, I paid $6.99 via Paypal, for an Interweave e-book:
"Crocheted Jewelry Projects" I saw advertised on that day in
Here is a copy of my Paypal payment:
I did NOT received the e-book. I emailed 'Crochet me' about it. Several emails got sent to ---> firstname.lastname@example.org, but none of my emails got acknowledged.
Yesterday, I received an email from Interweave, showing 4 Crochet items (kit, ebook, pattern) as being specially recommended for me ("Top picks just for you"!) - which was rather ironical!!!
I immediately replied to the sender by clicking on 'David Bussbaum' (name of the sender). Consequently, my email got sent to David Bussbaum <email@example.com>In that email, I took the opportunity to explain, once again, the fact I still had not received the item I paid for on 26th February. I provided all necessary references and I asked to pass on my message to Customer Services or to 'whoever could help', hoping for a reply.
To my amazement, I immediately received an email back, sent by firstname.lastname@example.org, saying: "Thank you for contacting Interweave! The email address you have reached is no longer in service"!How could I possibly receive an email titled "Recommendations for you from Interweave, (4 Crochet items}, sent by David Bussbaum whose email address was "no longer in service"???
All this is most confusing and distressing. I hope this message on the Crochet me Forum will lead to a clear explanation. I am not asking for my money back. What I want is an explanation and, most of all, I would like to receive the item I paid for 14 days ago-----> e-book:
"Crocheted Jewelry Projects".
Is the Forum the best / only way to communicate successfully with "Crochet me".?.. I will have to wait and see.
Well that is no good, looks like none of those email accounts are the actual one for customer service, which certainly has to be frustrating! I am in touch with one of the gals right now to help give you some direction. I'll be in touch with what she sends me soon.
TiffanyCrochet Me Audience Development
Well guess what, we were able to figure out, it was something as silly as the email address being typed incorrectly. Our customer service team member Erin was able to figure it out and get it fixed so that the download is now in the correct account. You should be able to get into your account and finally get your download.
My apologies that the email address system gave you the run around, but I am so glad it worked out. Let me know if there's anything else we can do for you.
Yes, the whole situation has been very frustrating, as not only I don't know WHY I did not get the item I paid for,but also WHY my emails never got acknowledged and forwarded to the right person...
Thanks for trying to help me!
I just read your second message and I am delighted to see the result of your efficiency! You are a brilliant detective! Thanks!However, I still find hard to understand how my e-book did not get downloaded in the first place... and which email address got 'typed incorrectly'... (???) and how an email address system can go wrong.
Anyway, thank you Erin for fixing the problem. I got into my account and was very pleased to see the item bought on 26th February, right there, at last, on the top of my list... No problem with downloading. All fine now.
Up to Erin & Co to see the same problem does not get repeated.So happy for the help I got via the Forum!
I have de same problem, on April 13, I paid $24.95 whith my crédit card, for Interweave Join as you Go Knitting video.
My payment method was:
Files: Join as you Knitting video download part 1
join as you Knitting video download part 2
SKU. EP8252. Price $24,95. QTY ordered 1 subtotal $24,95. Grand total $24,95
I did not received The videos, I send a lot of mails to Crochet me and Interweave, I received some answers, but the problem is not resolved
I Think that thiss place is not security to bay any thing
The answers is always the same:
Thank you for contacting Interweave Customer Service! We have received your inquiry and will respond to you as quickly as we can. Due to a high volume of traffic, our store is experiencing slower than usual performance times. We’re working on a solution and are happy assist our valuable customers with any transactions.
If you need immediate assistance, please visit our FAQ page for answers to common customer questions:http://www.interweavestore.com/Customer-Service-FAQs.html
Interweave Customer Service TeamBusiness Hours: Monday through Friday - 8:00 a.m. to 5:00 p.m. MST *We are closed weekends and major U.S. holidays*